Privacy Policy

Pancholi Developers — for the Pancholi Developers / SellXpert application and related services.

Effective date: 19 October 2026

This Privacy Policy explains how Pancholi Developers (“we”, “us” or “our”) accesses, collects, uses, stores and shares information when you use the Pancholi Developers / SellXpert mobile application and related services (“App”). Please read this policy before using the App.

Location data notice: If you grant location permission and use a feature that requires it, the App may access your device’s precise or approximate location to support location-related business functions, such as recording or verifying a property site visit. If the App’s location service is enabled to continue while the App is in the background, location may also be accessed while the App is minimized or not actively displayed, for the duration and purpose explained in the in-app disclosure and consent screen. Location access is not used for a purpose that is not described to you.

1. Information We May Access or Collect

Depending on the features enabled for your account and the permissions you grant, the App may access or process:

Account and contact information: name, phone number, email address, employee or user ID, company and account details.
CRM and business information: leads, customer details entered by authorized users, follow-ups, appointments, bookings, project or inventory information, and site-visit records.
Location information: precise or approximate GPS/device location, and associated time or visit details, when a location-based feature is used and permission is granted. If background location tracking is actually enabled in the App, location may be accessed while the App is in the background only for the disclosed feature.
Device and technical information: device model, operating system and app version, diagnostic logs, and technical identifiers required for app operation, security or troubleshooting.
Notifications: device notification token and notification delivery information, where push notifications are enabled.
Other information: information you submit through the App or provide to our support team.

The information processed depends on the features you use, your permissions, and your organization’s configuration. We do not intend to collect information that is unnecessary for the relevant feature.

2. How We Use Location Information

When location permission is granted, location information may be used for the following purposes, where those features are implemented and enabled:

to record or verify a property site visit or other location-based CRM activity;
to associate a visit with its location and timestamp;
to support authorized business reporting, field-work verification and customer service;
to maintain the location feature while an explicitly started location session is active, including in the background only where the App’s feature requires it and the required permission and consent have been provided; and
to investigate technical problems, prevent misuse and maintain service security.

Location is not collected merely because this policy exists. The App’s actual access depends on the feature, permissions and service implementation. You can manage location permission in your device settings. Disabling it may prevent location-dependent features from working.

3. In-App Disclosure and Permission

Before enabling location collection that users may not reasonably expect—especially background location—the App should show a clear, prominent in-app disclosure explaining what location is accessed, why it is needed, whether it is sent to a server or shared with an organization, and whether access continues when the App is closed or not in use. Where required, the App will request affirmative consent before requesting the relevant system permission or starting collection.

Granting Android/iOS system permission does not replace any separate consent or disclosure required by applicable law or platform policy. You can withdraw permission through your device settings; this may disable related features.

4. How We Use Information

We may use information to:

authenticate users and provide access to the App;
operate CRM features such as leads, follow-ups, site visits, projects, bookings and inventory;
provide location-based functions described in this policy and in the App;
send service-related notifications;
maintain, secure, debug and improve the App; and
respond to support requests and comply with applicable legal obligations.

5. Sharing and Disclosure

Information may be shared only as needed for the purposes described here:

Your organization: authorized administrators, managers or personnel of the organization that provides your account may be able to view CRM records and location/visit information relevant to their business functions.
Service providers: hosting, infrastructure, notification, analytics, support or other providers engaged to operate the App, subject to appropriate safeguards and only as necessary for their services.
Legal and safety purposes: where disclosure is required by law, legal process, or necessary to protect rights, safety and security.
Business changes: in a merger, acquisition or transfer of relevant business assets, subject to appropriate safeguards and applicable law.

We do not sell personal information or location information. Only retain this statement if it accurately reflects the App’s and all integrated SDKs’ practices.

6. Data Storage, Security and Retention

We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse or alteration. No method of transmission or storage is completely secure.

We retain information only for as long as reasonably necessary for the purposes described in this policy, the service relationship, applicable law, and legitimate business recordkeeping. Retention periods may vary by data type and your organization’s requirements. When information is no longer needed, we will delete it or de-identify it where reasonably practicable, subject to legal obligations and legitimate dispute-resolution needs.

7. Your Choices and Rights

You can manage location, notification and other device permissions in your device settings.
You may contact us to request access to, correction of, or deletion of personal information, subject to applicable law and legitimate business or legal retention requirements.
If your account is managed by an employer or organization, contact its administrator for access or correction of organization-managed CRM records.
Withdrawing location permission may stop location-dependent functions but will not necessarily delete location information already recorded. You may submit a deletion request using the contact details below.

8. Children’s Privacy

The App is intended for business use and is not designed for children. If you believe a child has provided personal information inappropriately, contact us so we can review the matter.

9. Third-Party Services

The App may use third-party services, such as hosting or push-notification providers, to operate its features. Those services may process information as required to provide their functions and are governed by their own terms and privacy practices. Our disclosures and Google Play Data safety answers should reflect data processed by the App and any integrated SDKs.

10. Changes to This Privacy Policy

We may update this policy when our features, data practices or legal obligations change. We will publish the updated policy at this URL and revise the effective date. Where required, we will provide additional notice or obtain consent.

11. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy, please contact:

Email: support@sellxperts.com